Our Return & Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at: info@thunderwasp.com. If your return is accepted, we’ll send you instructions on how and where to send your package. ThunderWasp will not provide a return shipping label, and you have to arrange for self-return or organize their own return shipment. Items sent back to us without first requesting a return will not be accepted.
1. Return Address
Once your return request is authorized, you can arrange to return the item(s) to our warehouses located in California. Please ship to one of the following addresses as instructed by our support team:
- Rancho Cucamonga, CA 91730
- San Gabriel, CA 91776
Note: Please contact our support team at info@thunderwasp.com to obtain the detailed consignee and full address information before shipping.
2. Return Shipping Costs
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3. Restocking Fee
Returned products are charged a ten percent (10%) restocking fee.
4. Order Cancellation & Changes Policy
4.1 Before Shipping
- Order Cancellation: An order cancellation request within 24 hours after payment will not charge a processing fee.
- Address & Model Changes: No processing fee will be charged for address changes, model exchanges, or color exchanges before shipping.
4.2 After Shipping
- Unopened Package: If you cancel after shipping and the package remains unopened upon receipt, you are responsible for the return. ThunderWasp will not provide a return label or cover shipping fees. Additionally, a $150 original shipping fee will be deducted from your refund.
- Opened/Assembled Package: If the package has been opened or assembled, an extra 30% depreciation fee along with the return shipping fee will be deducted from the final refund.
5. Order Processing & Shipping Time
- In-Stock Orders: Once a consumer places an order, in-stock orders (including dirt bikes) will ship within 1-3 business days after payment.
- Accessories & Parts: Accessories and parts will typically ship within 2-3 days.
- Please note: Orders will not be processed during weekends. For pre-sale orders, please check the product pages for the latest shipping timelines.
6. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
8. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, the refund will be processed and automatically applied to your original payment method. Please note that it typically takes 2 to 5 business days for the refund to be officially posted and reflect in your bank account or credit card statement, depending on your financial institution's processing times.
You can always contact us with any return questions at info@thunderwasp.com.
